Refund & Return Policy

At The Beauty Island Shop, we hope you love every product you purchase from us. However, if you are not completely satisfied, we are here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• Products must be in the same condition as received
• Proof of purchase or order confirmation is required

Due to hygiene and safety reasons, we cannot accept returns on:

• Opened skincare or beauty products
• Used oils or cosmetics
• Gift cards
• Sale or clearance items
• Any personalised products

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at:

📧 info@thebeautyisland.co.uk

Please include:

• Your order number
• Photos of the item and packaging
• A short description of the issue

We will review the matter promptly and arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 working days.

Please note:

• Original shipping costs are non-refundable unless the item is faulty
• Customers are responsible for return postage costs unless the item is damaged or incorrect

Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, it must follow the returns process outlined above.

Contact Us

For any questions regarding returns or refunds, please contact:

📧 info@thebeautyisland.co.uk