Frequently Asked Questions (FAQs)

How much is the shipping fee?

Shipping fees vary depending on the product, order size, and delivery location. The exact shipping cost will be displayed on the product page and at checkout before you complete your purchase.

From time to time, we also offer special promotions or discounted shipping. Please check individual product listings and our website for the latest offers.

Do you offer free shipping?

Yes, we occasionally offer free shipping promotions on selected products or during special campaigns.

At times, we may also offer products at no cost, where only the shipping fee is payable. All free shipping offers and promotions will be clearly announced on our website or shared through our official social media channels.

When will my order arrive?

Delivery times may vary depending on the product size and your location.

As a general guideline, please allow approximately 2–3 days for your order to arrive. Once your order has been processed and dispatched, you may receive tracking information where available.

Can I cancel my order after placing it?

Once an order is placed, it is immediately processed through our inventory system. For this reason, orders cannot be cancelled after checkout.

Please ensure all order details are correct and that you are happy with your purchase before completing your order.

Do you have a return policy?

Yes. Our returns and refunds policy is outlined in detail on our Terms & Conditions page.

We recommend reviewing this page carefully for full information regarding eligibility, timeframes, and conditions for returns.

How can I contact you if I have an issue with my order or products?

If you have any questions or concerns regarding your order or our massage oils, you can contact us by:

• Emailing us via our Contact Page

• Sending us a message through our official social media channels

Our customer support team is always happy to assist.