Answers to common questions about shopping with The Beauty Island.
How much does delivery cost?
Available delivery methods and charges are shown at checkout before payment. See our shipping policy for current delivery information.
When will my order be dispatched?
Orders are usually dispatched within one business day. Weekend and bank holiday orders are processed on the next working day. Delivery estimates depend on the service selected at checkout.
How do I track my order?
Use the tracking details in your dispatch email or our order tracking page. If you need help, contact us with your order number.
Can I cancel my order?
Contact us as soon as possible if you want to cancel. We can stop an order before dispatch. If it has already been sent, follow the cancellation and return process in our refund policy.
Can I return a product?
For eligible online purchases, tell us within 14 days after delivery that you wish to cancel, then return the goods within a further 14 days. Exceptions can apply to sealed products unsealed after delivery that are unsuitable for return for health or hygiene reasons. Faulty goods retain their statutory protection. Read the full returns policy.
Are all the oils ready to use on skin?
No. Dreamy Delight and Energia Boost are concentrated essential oil blends and must be diluted before skin use. Christmas Blessing is a fragrance oil. Read the individual product details and follow the bottle label.
What is in the oil bundle?
The Relax, Nourish & Restore bundle includes Dreamy Delight 10ml, Coconut Heaven 100ml and Muscle Melt 100ml. It costs £65, compared with £69 separately: a saving of £4.
How can I contact you?
Email info@thebeautyisland.co.uk or call 01903 206954. We aim to reply within 1–2 business days.